Last updated: April 27, 2026
Returns may be requested within 14 days of delivery if a card arrives significantly not as described (wrong card, undisclosed damage, counterfeit). Buyer's remorse returns are at the seller's discretion.
Contact us at support@cardguru.cards with your order number, photos of the item, and a description of the issue. We will respond within 3 business days.
Approved refunds are issued to the original payment method within 5–10 business days of receiving the returned item. Original shipping fees are non-refundable unless the return is due to seller error.
Buyers are responsible for return shipping unless the item was misrepresented or damaged in transit. We recommend tracked, insured shipping for any card over $20.
Graded slabs that have been cracked, items damaged after delivery, and items accurately described in the listing are not eligible for return.
Please contact us before initiating a chargeback. Most disputes can be resolved faster through our support team than through your card issuer.